Job Description

POSITION SUMMARY

The IT Support Specialist ensures reliable, secure, and efficient operation of all end-user technology across the company. This role provides hands-on technical support, manages help desk workflows, and delivers high-level troubleshooting for hardware, software, network, and mobile device issues. The position also contributes to IT system maintenance, documentation, and technology improvement initiatives, ensuring employees have the tools they need to perform effectively.

YOUR ROLE

• Respond to calls, tickets, and walk-ups, providing timely technical support and resolution of work orders.
• Install, configure, upgrade, and maintain end-user systems, software, and peripherals, including laptops, desktops, mobile devices, and printers.
• Diagnose and resolve issues to maintain system reliability and minimize user downtime.
• Administer and support devices through Mobile Device Management (MDM), ensuring compliance with company policies.
• Track IT inventory, manage asset lifecycle, and procure hardware and software as needed.
• Monitor endpoint performance and ensure devices receive required updates, patches, and optimizations.
• Create and maintain IT documentation, including procedures, configurations, and troubleshooting guides.
• Serve as a liaison with the Managed Service Provider (MSP), ensuring effective communication, issue resolution, and service delivery.
• Collaborate with cross-functional teams to implement IT projects, upgrades, and migrations.
• Research and recommend IT solutions, tools, and best practices to support business needs.
• Provide training on hardware, software, and IT best practices.
• Perform other duties as assigned.

WHAT YOU BRING

• Associate's degree in computer science, Information Technology, or related field, or equivalent experience.
• Proven experience (2 years) in a help desk or technical support role.
• Hands-on experience with Microsoft Windows.
• Experience in managing endpoint devices using MDM tools such as Microsoft Intune.
• Experience with Microsoft Active Directory for user and identity management.
• Strong understanding of TCP/IP, DNS, DHCP, LAN/WAN protocols.
• Excellent problem-solving skills with a logical approach.
• Strong communication skills; ability to communicate effectively with technical and non-technical staff.
• Certifications such as A+, AZ-900 or similar are a plus.
• Spanish required.

PHYSICAL REQUIREMENTS

This role primarily operates in an office and light industrial environment and requires the ability to support and handle technology hardware. The employee must be able to sit or stand for extended periods while working at a computer or assisting employees; lift, carry, and move computer equipment such as desktops, laptops, monitors, printers, and small networking devices (typically up to 40 pounds); and bend, kneel, crouch, or reach when installing equipment under desks, in server or network rooms, or in vehicles. The position also requires sufficient visual acuity to work with small components, cables, and digital displays. Occasional on-site support at job sites may be required, which can involve walking on uneven terrain, climbing small stairs, and exposure to outdoor weather conditions. These physical demands are representative of those required to successfully perform the essential functions of the position.

TRAVEL REQUIREMENTS

Must be willing to travel within the State of Texas as needed, overnight or out of town stay may be required.

BENEFITS

• Best-in-class Medical & Dental Plans
• Vision Insurance
• Voluntary Life Insurance
• Supplemental Accident, Critical Illness, and Short-Term Disability Coverage
• Pet Insurance
• 401(k) Retirement Plan
• Quarterly Bonuses
• Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Continued Education Programs
• Dependent Scholarship Program
• Community Engagement Opportunities
• Company Events & Quarterly State of the Company Meetings

E-Z Bel Construction, LLC is an equal opportunity employer. We encourage all qualified individuals to apply, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

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